| Provider Type(s) for Which These Instructions Apply | Program(s) for Which These Instructions Apply |
|---|---|
| Case Management | ADvantage |
This process will be used as a guide for submission of request to replace AT/PERS equipment.
- Navigate to the PQ Chapter
- Hover over “File”
Select “Add PQ”
- Complete the blank field(s) of the record
Select Program of “ADvantage”
Click the box with the three dots ( … ) associated with the “Select User’s Provider Record” field
Type in a minimum of the first 3 letters of the Provider you are associated with
Click on “Search”
Select the appropriate record from the list
*The user must select the Provider Name and branch that are associated with the Member’s Provider Enrollments
Select the Inquiry Type of “AT/PERS Replacement Request”
- Hover over “File”
Select “Save PQ”
- Select “Member” Sub-Tab
Hover over “Add Participant” on the menu bar
Select “Member Participant”
Hover over “Tools” on the menu bar
Select “Search for Person”
* If the next step does not populate, please check your browser settings to ensure that pop-up blockers are disabled for the Harmony site. If you need assistance adjusting these settings, contact your supervisor or your Agency’s IT department.
Click on the +
Type in the Member last name in the blank box
*Member last name must be spelled exactly as it is on their provider record.
Click on Search
Select the appropriate Member record from the list
Click on the circle in front of “Link to Participant”
*Do not select “Overwrite Participant Data”
Select “OK
Hover over “File”
Select “Save and Close Member”
- Select “Documentation” Sub-Tab
Hover over “File” from the Menu Bar
Select “Add Documentation”
Select “ADv – AT/PERS Replacement Request”
Complete the form with all appropriate information
Update the status in the header to “Complete” once all required documentation has been entered.
* The document may be saved with a status of ‘Draft’ if the user needs to pause and gather additional information; however, it must be set to ‘Complete’ before submitting the AT/PERS Replacement Request.
Hover over “File” from the menu bar
Select “Save and Close Documentation”
Hover over “File” from the menu bar
Select “Close Documentation” to exit the PQ Ticket
