| Provider Type(s) for Which These Instructions Apply | Program(s) for Which These Instructions Apply |
|---|---|
| All Providers | All Programs |
This process will be followed by all Harmony users to navigate to a specific Member Record.
- Using the Quick Search area
First box = Enter search criteria: Last Name of Member, Harmony Case Number, Medicaid ID, Etc.
Second box = Select “Members”
Third Box = Select search criteria: Last Name, Case No, Medicaid ID, Etc.
- Select “GO”
Note: If only one record matches the search criteria, the Member record will automatically open to the Demographics Tab. - If multiple results are returned, the user must select the appropriate Member record
